Customer Service operatives dread Black Friday and Cyber Monday

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Customer Service operatives dread Black Friday and Cyber Monday

Tuesday 23 November, 2021
It is widely reported that Black Friday weekend can bring out the worst in people determined to get themselves a bargain. Footage of irate customers fighting with each other to claim heavily discounted televisions in a supermarket aisle is commonly replayed on news channels alongside statistics of consumer spending over the promotional period…
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